Shipping and delivery
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Shipping Policy

The website O Mundo Fantástico da Conserva Portuguesa ships worldwide.

TFollowing are the terms and conditions that constitute our Shipping Policy.


Shipment processing time

All orders are processed within 2-3 business days.

Orders are not shipped or delivered on weekends or holidays.

During periods of higher order volume, shipments may suffer slight delays. Please note that shipping may take a few additional days.

If there is a significant delay in your order, we will contact you by email or phone.


Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipping transit time may vary considerably due to multiple factors, however the estimated shipping times are usually:

Portugal 1 day
Europe 2 - 5 days
USA 4 - 6 days
Canadá 4 - 6 days
Latin America 4 - 6 days
Asia 4 - 8 days
Middle East - India 4 - 8 days
Africa - Oceania 4 - 8 days


Shipping is provided by DHL, MRW or FEDEX and is not inclusive of duties and taxes.

Customers from countries outside the European Union are responsible for their payment.


Damages

The website O Mundo Fantástico da Conserva Portuguesa is not liable for any products damaged or lost during shipping. If this is the case, please keep the damaged order and items, making an immediate claim with the carrier. Contact us through the email store@comur.com describing what happened so that we can try to help resolve the situation


Countries outside the European Union - Customs and taxes

In the case of food products, it is the responsibility of the customer to verify if it is allowed the entry of this type of products in his country.

The website O Mundo Fantástico da Conserva Portuguesa is not responsible for customs duties or taxes applied to your order.

All fees imposed during or after shipment are the sole responsibility of the customer.


Returns Policy

Returns will only be made if there is a defect in the item or an error in the order.


Contact

For any matter related to your order, please contact us at store@comur.com, always telling us the number of your order.

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